On-Site training services
The company will provide on-site technical support services, on-site technical staff (equipment maintenance workers)training.The training includes dayly maintenance of relevant knowledge. Hardware damage: in the operation of equipment, the Company will be responsible for the maintenance of the damaged partsto make sure operation normally. For the Damaged occurred by improper maintenance, te company will collect the corresponding costs. For the Damage of force majeure, the company  will collect the cost of corresponding materials, repair parts warranty three months.

Telephone Support
When a non-emergency equipment failure or demand  by maintenance staff, the company will provide 365 days a year, 24 hours a day telephone (fax) support services.

User equipment files:
The files including: equipment configuration and the company's previous equipment maintenance, inspection, training records. The company  will regularly update the file .

On-Site emergency support:
When the emergency equipment failure that canot be fixed by telephone troubleshooting support, the company will provide 365 days a year on-site emergency support. The Company will identify different fault-level and send personnel to the spot for troubleshooting and restore operations, write fault analysis, and  provide equipment maintenance personnel on-site training.

Fault A: The main equipment suffer a system breakdown or service interruption in the operation, resulting in the basic functions of equipment can not be realized or fully degraded.
Fault B: mainly refers to equipment failure   and  system with the potential paralysis or the risk of disruption of service in the operation.
Fault C: mainly refers to the direct impact on services, resulting in system performance or service degradation in the operation.
Fault D: mainly refers to intermittent or indirectly  impact of system functions and services in the operation.

The corresponding fault in each grade, and relevant response time.
Fault-site response time (in remote areas)
Fault A within 24 hours by the fastest means of transport
Fault B within 48 hours
Fault C within one week
Fault D within two weeks

Advance notice services:
The Company will  timely notify the user  of major issues relating to recently-found equipment, to prevent the occurrence of problems and help users timely ways of resolving the problems to minimize the losses.

Operation analysis:
The company engineering and technical personnel  will analyze the operation  through various inspection services and the opportunity to understand the operation of equipment, troubleshooting, monthly and quarterly analysis of operating equipment, and other information. Tehe company will  enhance the level of maintenance, training and other analysis, maintenance and improvement suggestions or proposed improvement measures on the entire set up to equipped with spare parts, consumption, maintenance analysis . send  or submit maintenance departments and other relevant departments to provide reference for decision-making.